Terms & Conditions

Formation of contract and scope of commercial relationship.

These Terms & Conditions ('Agreement') constitute a legally binding contract between you and FliqaIndia Private Limited, a company incorporated under the Companies Act, 2013 in India, having its corporate operations at Kolkata, West Bengal, India.

By accessing our website (fliqaindia.in), submitting an enquiry, receiving an estimate, paying a booking deposit, or contracting any photographic or cinematic services, you unconditionally accept and agree to be bound by this Agreement.

If you are contracting services on behalf of an organization, family entity, or couple, you represent and warrant that you possess full legal authority to bind that entity to these Terms.

Creative disciplines and assignment categories offered by FliqaIndia.

FliqaIndia operates a multi-city creative network delivering specialized photographic and filmmaking services across India. Service categories include:

• Wedding Ceremonies: Full-day ritual coverage, bride and groom portraits, family groups, and candid reportage.
• Pre-Wedding Shoots: Stylized couple portraits, scenic outdoor shoots, concept films, and teaser shoots.
• Engagement Ceremonies: Ring exchanges, intimate family celebrations, and evening cocktail events.
• Haldi & Mehendi: Color reportage, traditional rituals, daytime candid photography, and music coverage.
• Wedding Receptions: Stage setups, guest portraiture, lighting-assisted stage documentation, and evening celebrations.
• Birthday & Anniversary Celebrations: Milestone family gatherings, venue decor photography, and dynamic celebrations.
• Maternity & Portrait Sessions: Studio or natural-light portraiture celebrating motherhood, newborn moments, and family milestones.
• Corporate & Event Photography: Conferences, trade expos, product launches, corporate headshots, and live event coverage.
• Commercial & Product Photography: E-commerce packshots, lookbooks, fashion campaigns, and editorial catalog imagery.

Details governing coverage hours, crew composition, deliverables, and equipment.

Every standard FliqaIndia package lists its core technical parameters transparently on our catalog pages and in your formal quotation:

• Hours of Coverage: Specified in the package summary (e.g., 4 hours, 8 hours, or full-day 12 hours). Coverage starts at the mutually agreed call-time, regardless of delays in client hair, makeup, or ritual commencement.
• Crew Composition: Technical roles are clearly defined (e.g., Lead Candid Photographer, Traditional Photographer, Cinematographer, Aerial Drone Pilot, Sound Specialist, Assistant). FliqaIndia assigns accredited, background-verified professionals.
• Technical Standards: Standard assignments utilize professional full-frame digital mirrorless/DSLR cameras, prime lenses, wireless audio recording equipment, and professional lighting setups.
• Add-Ons: Extra coverage hours, additional crew members, premium leather photobooks, live streaming, drone footage, and teaser reels may be added to any baseline package at published catalog rates.

Financial terms, currency representation, GST compliance, and quotation validity.

All pricing displayed on fliqaindia.in and in formal quotations is denominated in Indian National Rupees (INR).

Statutory Taxes: Applicable Goods and Services Tax (GST) is charged in accordance with prevailing Indian tax schedules. Tax invoices detailing GSTIN information are issued for all completed transactions.

Quotation Validity: Custom price quotations provided by our coordination team remain valid for 14 calendar days from the date of issue. After 14 days, prices and date availability are subject to re-confirmation.

Outstation Travel & Logistics: For assignments outside our primary operational hubs, client-approved travel expenses (airfare/train tickets, local transit, and comfortable hotel accommodation) are either arranged directly by the customer or billed at actuals as itemized on the quotation.

Price Lock: Once a booking deposit is paid and a Booking ID is generated, your contracted package pricing is locked and immune to future catalog price increases.

Legal distinction between initial inquiries and legally reserved dates.

To prevent calendar misunderstandings, the following stages are formally distinguished:

• Inquiry Stage: Submitting a form on fliqaindia.in or contacting our helpline registers an interest. An inquiry DOES NOT block a date or create any commercial reservation.
• Quotation Stage: A coordinator prepares an itemized estimate. The quotation remains an offer to treat and does not guarantee crew availability until accepted and funded.
• Confirmed Booking: A booking is legally formed ONLY upon receipt of the specified advance booking deposit and issuance of an official FliqaIndia Booking Confirmation containing a unique Booking ID.

Logistical obligations required from the client for smooth assignment execution.

To ensure high-quality artistic and technical deliverables, the customer undertakes the following responsibilities:

• Accurate Event Schedule: Provide a detailed timeline of rituals, ceremony start times, and location addresses at least 5 days prior to the assignment.
• Venue Access & Passes: Secure all necessary venue permissions, entry passes, filming approvals, and parking clearances for the FliqaIndia crew and their equipment.
• Electrical Power: Ensure reasonable access to standard electrical power points near the stage or preparation suites for continuous battery charging and lighting equipment.
• Crew Well-being: For assignments extending beyond 5 consecutive hours, provide standard meals and drinking water for the on-site technical crew.
• Cooperation & Key Person List: Designate a family coordinator to assist the lead photographer in identifying essential family members and VIP guests for mandatory group portraits.

Guidelines governing shoot duration, overtime rates, and scheduled start times.

Call Time & Schedule: Our creative crew will arrive at the venue 30 to 45 minutes prior to the scheduled call time for equipment assembly, lens calibration, and ambient light inspection.

Client Delays: If ceremonies or preparations are delayed due to external circumstances (traffic, makeup delays, extended rituals), the crew will remain on site for the duration of the contracted package hours. FliqaIndia cannot be held liable for missed coverage resulting directly from ritual schedule compressions.

Overtime Coverage: Overtime coverage beyond the package limit is subject to crew availability and is billed at published hourly overtime rates (standardly ₹3,000 to ₹6,000 per hour depending on crew size). Overtime must be authorized by the customer on site.

Permitted payment options, milestone deadlines, and late payment handling.

Supported Payment Channels: We accept payments through our PCI-DSS compliant payment partner Razorpay via UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across all major Indian banks, and Visa/Mastercard/RuPay credit and debit cards. Direct corporate bank transfers (NEFT/RTGS) are accepted for enterprise and wedding bookings.

Payment Schedule: The standard payment milestone structure requires the advance booking deposit upon confirmation, pre-event balance prior to shoot commencement, and deliverables balance prior to the final download release.

Late Payments: Failure to settle pre-event balances prior to shoot commencement may result in suspension of crew mobilization. Deliverables are released exclusively upon final payment clearance.

Reference to the dedicated Refund & Cancellation Policy.

All matters regarding assignment cancellations, date changes, fee retentions, and refund disbursements are governed exclusively by our dedicated Refund & Cancellation Policy (/refund-policy), which is incorporated into this Agreement by reference.

Expected post-production turnaround times, formats, and editing standards.

Post-Production Craftsmanship: Raw image capture requires careful culling, color grading, exposure correction, and cinematic audio mastering to achieve FliqaIndia's signature editorial aesthetic.

• Preview Photos: A curated set of 25 to 50 preview highlights is delivered digitally within 7 to 10 working days of the event.
• Complete Photo Catalog: The full set of edited high-resolution digital photographs (catted, color-corrected, and curated) is delivered within 30 to 45 calendar days via private cloud gallery.
• Cinematic Films: Cinematic highlight films (3–5 minutes) and traditional documentary films are delivered within 45 to 60 calendar days.
• Physical Photobooks: Hardbound photobooks and fine-art albums are printed and dispatched within 20 to 30 days following customer approval of the digital layout proof.
• Raw Media Policy: Unprocessed RAW digital camera files are archival production assets and are not included in standard packages. RAW footage may be acquired via a separate archival buyout add-on upon mutual agreement.

Ownership rights, personal usage license, and portfolio publication terms.

Statutory Copyright: Under the Indian Copyright Act, 1957, FliqaIndia Private Limited and its contributing creative professionals retain statutory moral rights and authorship copyright in all photographic and cinematic works created during assignments.

Customer License: Upon receipt of full payment, FliqaIndia grants the customer a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, display, share on social media, print, and distribute the photographs and films for personal, family, and non-commercial purposes.

Commercial Usage: Any commercial exploitation, resale, brand endorsement, or third-party advertising usage of the deliverables requires prior written commercial licensing from FliqaIndia.

Portfolio & Privacy Protection: FliqaIndia takes pride in its creative storytelling and may feature selected photographs in our portfolio, website, and social channels to showcase creative excellence. However, client privacy is paramount: Customers who prefer complete privacy may opt out of portfolio publication by signing a Private Assignment Addendum at or prior to booking.

Third-Party Music Licensing: Cinematic films feature licensed independent soundtracks or royalty-free music suitable for online sharing. FliqaIndia cannot be held liable for algorithmic copyright muting by third-party platforms (e.g. Instagram, YouTube) when clients request copyrighted commercial cinema songs.

Reference to the dedicated Privacy Policy.

FliqaIndia processes customer contact details, event locations, and personal imagery in strict compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. For full details on our data protection practices, please review our Privacy Policy (/privacy-policy).

Compliance with local venue rules, religious decorum, and aviation laws.

Venue Rules & Religious Sanctity: FliqaIndia crews conduct themselves with absolute cultural and religious decorum. However, if temple trusts, venue managers, or heritage authorities prohibit flash photography, sound recording, or crew entry into specific sanctums, the crew must comply with venue directives.

DGCA Drone Flight Regulations: Aerial drone videography is operated strictly in compliance with Directorate General of Civil Aviation (DGCA) Drone Rules. Drones cannot be operated in red zones (near airports, military installations, or government secretariats), in heavy rain/winds, or indoors where ceiling height creates safety hazards.

Procedures in the event of acts of God, civil unrest, or catastrophic disruptions.

Neither party shall be held liable for failure or delay in fulfilling assignment obligations if such failure arises from circumstances beyond reasonable control, including but not limited to: acts of God, severe flooding, cyclones, earthquakes, epidemics, civil curfews, road blockades, airport shutdowns, sudden governmental prohibitions, or fire disasters ('Force Majeure').

In the event of Force Majeure, the parties agree to negotiate in good faith to reschedule the assignment to an agreeable future date. If rescheduling is demonstrably impossible, FliqaIndia will refund all funds paid minus strictly non-recoverable out-of-pocket travel expenses already incurred.

Step-by-step procedures for amicable and formal resolution of grievances.

FliqaIndia is dedicated to 100% customer satisfaction. In the rare event of a service grievance or dispute:

Step 1 - Informal Amicable Resolution: The customer shall report the specific issue in writing to support@fliqaindia.com within 14 calendar days of the event or deliverable receipt. Our senior client success managers will initiate a consultation to investigate the raw catalog, review logistics, and propose corrective remedies (such as re-editing, additional print albums, or credit adjustments).

Step 2 - Grievance Escalation: If unresolved within 15 working days, the matter shall be escalated to our designated Grievance Officer at privacy@fliqaindia.com.

Step 3 - Arbitration: Any controversy or dispute remaining unresolved through amicable dialogue shall be referred to and resolved by a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996 in India.

Governing legal framework for this Agreement.

This Agreement shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India.

Subject to the dispute resolution provisions outlined above, any legal proceedings arising out of or in connection with this Agreement shall be subject to the competent courts having jurisdiction over the registered corporate location of FliqaIndia Private Limited in West Bengal, India, without prejudice to consumer rights under the Consumer Protection Act, 2019.

Official corporate details for legal notices and commercial correspondence.

For all formal notices, contractual inquiries, and legal correspondence regarding these Terms & Conditions:

• Entity Name: FliqaIndia Private Limited
• Legal Email: support@fliqaindia.com
• Grievance Officer: privacy@fliqaindia.com
• Toll-Free Customer Desk: 1800 891 1688
• WhatsApp Business Line: +91 82403 86926
• Registered Corporate Office: FliqaIndia Private Limited, Kolkata, West Bengal, India
• Website: https://fliqaindia.in