Refund & Cancellation Policy

Applicability of this policy across all commercial and creative assignments.

FliqaIndia Private Limited ('FliqaIndia', 'Company', 'we', 'us', or 'our') provides premium photography, cinematography, and post-production creative services across India. These include Wedding Photography, Pre-Wedding Shoots, Engagement, Haldi & Mehendi, Receptions, Birthday & Anniversary Celebrations, Maternity & Portrait Sessions, Corporate & Event Coverage, and Commercial Product Shoots.

Because professional photography involves reserving dedicated dates, allocating specialized technical crews (directors, candid photographers, cinematographers, drone pilots), and turning down alternative booking inquiries for reserved calendar dates, this Refund and Cancellation Policy establishes balanced, fair, and legally compliant standards governing cancellations, rescheduling, and refunds in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By paying an advance booking deposit, confirming a quotation, or completing checkout on fliqaindia.in, you agree to the terms outlined in this document.

How service fees, deposits, and milestone payments are scheduled and verified.

FliqaIndia operates a structured milestone payment schedule designed to guarantee date protection, crew allocation, and transparent service execution.

• Advance Booking Token: A minimum deposit (standardly 25% to 30% of total package value, as stated on your quotation) is required to formally reserve your event date and mobilize the creative team. Calendar dates are not blocked without confirmed payment receipt.
• Pre-Event Balance: The intermediate milestone payment (typically bringing total payments to 80% to 90% of package value) is payable 7 to 14 calendar days prior to event commencement, ensuring final logistics, travel arrangements, and crew briefings are locked.
• Deliverables Balance: The remaining balance (typically 10% to 20%) is payable upon completion of post-production previews and prior to the release of high-resolution cloud download links and physical photo album manufacturing.
• Payment Verification: Payments made through the official website via Razorpay (UPI, Net Banking, Credit/Debit cards) generate an instant automated Booking ID and tax invoice. Direct bank transfers (NEFT/RTGS/IMPS) are verified within 24 working hours.

Approved methods and verified timelines for requesting assignment cancellation.

If you must cancel a scheduled event or photography booking, the cancellation request must be submitted formally in writing from the primary email address registered at the time of booking to support@fliqaindia.com or via your authenticated Customer Portal under 'My Bookings'.

Verbal conversations, direct telephone calls, or instant messaging statements with individual crew members or photographers do not constitute formal cancellation notice. The effective timestamp of cancellation is the date and time when FliqaIndia's support operations log the written request.

Tiered cancellation deductions based on lead time prior to the scheduled shoot date.

Because event dates in India are heavily seasonal and crew calendars are reserved months in advance, cancellation deductions are calibrated directly to the notice provided before the scheduled commencement:

Note on Destination & Travel Bookings: In instances where FliqaIndia has booked non-refundable flight tickets, accommodation, or government filming permits upon customer approval, such documented third-party expenses are strictly non-refundable regardless of the cancellation date.

Procedures and conditions for moving your shoot or wedding dates.

FliqaIndia understands that wedding dates, family circumstances, venue availability, and seasonal conditions can require rescheduling.

Notice Given 15+ Days Before Event: Customers may request a date change at no administrative rescheduling charge, subject to crew and equipment availability on the newly requested date within 12 calendar months.

Notice Given Within 14 Days: If an event is rescheduled with fewer than 14 days' notice, a standard rescheduling coordination fee of ₹3,000 to ₹5,000 may apply to cover crew rescheduling adjustments, alongside any non-recoverable travel bookings.

Availability Guarantee: While we make every commercially reasonable effort to assign the original requested team to your new date, if the specific lead photographer is already contracted on that date, an accredited creative team of equal or superior tier will be assigned upon mutual consultation.

Protections and remedies in the rare event FliqaIndia cannot fulfill coverage.

In the extraordinary event that FliqaIndia is unable to execute a confirmed assignment due to severe crew medical emergencies, equipment destruction, or catastrophic operational failures:

• Immediate Replacement: FliqaIndia maintains standby creative teams and emergency partner networks. We will immediately deploy an accredited backup crew of equal or superior technical tier at no added cost.
• 100% Full Refund Guarantee: If an acceptable alternative cannot be provided or agreed upon, FliqaIndia will issue an immediate 100% full refund of all amounts paid, including booking deposits.
• Statutory Liability: FliqaIndia's maximum financial liability in all instances is limited to the total monetary consideration paid by the customer for the contracted service, without prejudice to statutory remedies provided under the Consumer Protection Act, 2019.

Procedures when an event date is indefinitely suspended or postponed.

When an event is postponed without a confirmed replacement date (such as during family bereavement or civil disruption), FliqaIndia will hold the customer's deposited balance as an open booking credit for up to 12 calendar months from the original date.

Customers may apply this open credit towards any photography category (e.g. converting a wedding shoot into an anniversary, maternity, or portrait assignment) upon written request.

Customer-requested adjustments to coverage hours, team size, and add-ons.

Package Upgrades: Customers may upgrade their package, add drone cinematography, photobooks, or additional coverage hours at any stage prior to or during the event. Price differentials are charged at published catalog rates.

Package Downsizing: Requests to reduce hours or eliminate package components made fewer than 14 days before the event do not entitle the customer to a cash refund of the removed components, as specific equipment and crew members have already been blocked.

How service feedback and quality expectations are addressed post-event.

Creative and artistic services inherently involve subjective stylistic choices, including composition, lighting style, and color grading. Samples of our authentic past work are publicly displayed across fliqaindia.in to ensure mutual aesthetic alignment prior to booking.

Dissatisfaction Review: If you have concerns regarding photographic focus, missed specific group shots requested in writing, or editing tone, you may submit a formal Quality Review within 14 calendar days of gallery delivery. Our senior editing directors will review the catalog and re-grade images where technically feasible.

Statutory Consumer Rights: Nothing in this policy seeks to limit, exclude, or waive statutory consumer rights regarding deficiency of service as codified in the Consumer Protection Act, 2019.

Review periods, cloud gallery links, revision limits, and storage longevity.

Online Cloud Delivery: Digital previews, high-resolution photographs, and edited cinematic films are delivered via secure private cloud galleries.

Included Revisions: Cinematic highlight films and teaser reels include one complimentary round of client editing revisions (e.g. soundtrack adjustment, sequencing requests, or title spelling corrections) submitted within 14 calendar days of link delivery.

Subsequent Revisions: Extensive re-editing requested after the approved round or outside the 14-day window may be subject to a nominal hourly post-production fee.

Raw Footage & Archives: FliqaIndia maintains working backups of client media for 60 calendar days post-delivery. Clients are advised to download and maintain redundant local backups upon receiving final delivery links.

Approved refund methods, banking cycles, and status notifications.

All approved refunds are audited and approved by FliqaIndia Accounts within 48 to 72 business hours of formal approval.

Refund Destination: Refunds are disbursed strictly back to the original source payment method (bank account, UPI handle, or credit/debit card) via our licensed payment gateway partner (Razorpay). Under no circumstances will cash refunds be disbursed.

Banking Timeline: Once initiated by FliqaIndia, commercial banks and card networks typically take 5 to 7 working days (and up to 10 working days for certain international cards) to credit funds to the customer's account. FliqaIndia provides a verifiable Razorpay Refund Reference Number (ARN/RRN) for direct bank tracking.

Fair resolution of transaction discrepancies and accidental duplicate charges.

Duplicate Charges: If an accidental duplicate transaction occurs during website checkout, FliqaIndia will immediately reverse the duplicate payment in full upon notification without applying any processing deduction.

Direct Resolution: We encourage customers experiencing billing discrepancies to contact our billing team at support@fliqaindia.com before initiating bank chargeback disputes, ensuring expedited resolution and avoiding bank processing delays.

Verified channels for cancellation, refund, and billing correspondence.

For all refund inquiries, formal cancellation notices, and billing questions, please communicate through our verified official corporate channels:

• Entity Name: FliqaIndia Private Limited
• Primary Billing & Support Email: support@fliqaindia.com
• Grievance Officer Email: privacy@fliqaindia.com
• Toll-Free Helpline: 1800 891 1688 (Mon–Sat, 10:00 AM – 7:00 PM IST)
• WhatsApp Client Desk: +91 82403 86926
• Corporate Headquarters: FliqaIndia Private Limited, Kolkata, West Bengal, India